All Node Restart Day (Resolved)
  • Priority - Medium
  • Affecting Other - All
  • We will restart all nodes for all our services on 20th of September 2017.

    The best time will be picked (this means when there is less people using the services, players online etc.)

    Please submit a ticket if you have any questions!

    Vastitude Team

    Completed

  • Date - 20/09/2017 00:00 - 20/09/2017 15:53
  • Last Updated - 20/09/2017 15:53
DDoS Attack in Minecraft Node: Grape (Resolved)
  • Priority - Critical
  • Affecting Server - Grape
  • Large DDoS Attack has returned on the Minecraft Node: Grape. Please wait for further updates.

    Solved.

  • Date - 27/08/2017 15:15 - 28/08/2017 00:20
  • Last Updated - 28/08/2017 00:20
DDoS Attack in Minecraft Node: Grape (Resolved)
  • Priority - Critical
  • Affecting Server - Grape
  • Minecraft Node: Grape which is located in Singapore, Asia ia receiving a DDoS attack. We are working to resolve it now.

    Fixed.

  • Date - 26/08/2017 15:04 - 26/08/2017 16:39
  • Last Updated - 26/08/2017 16:39
DDoS Attack in Minecraft Node: Grape in Singa (Resolved)
  • Priority - Critical
  • Affecting Server - Grape
  • We are working on it now..

    Solved

  • Date - 25/08/2017 10:30 - 25/08/2017 16:42
  • Last Updated - 25/08/2017 16:42
Investigating downtime on Minecraft Node: Haw (Resolved)
  • Priority - Critical
  • Affecting Server - Hawthorn
  • 8:55PM UK Time - We are investigating downtime reason on the Minecraft Node: Hawthorn
    8:58PM UK Time - Node is back up now.

    Issue has been solved.

  • Date - 01/08/2017 19:55 - 01/08/2017 19:58
  • Last Updated - 01/08/2017 19:58
Minecraft Node: Grape Maintenance (Resolved)
  • Priority - High
  • Affecting Server - Grape
  • We will be doing maintenance on the Minecraft Node: Grape (Singapore, Asia) to apply some updates and refresh the system.

    The maintenance will begin at 4:30PM UK Time and is expected to end within 30 minutes to 1 hour maximum.

    More updates will be posted below.

    Completed

  • Date - 18/07/2017 12:51 - 18/07/2017 23:35
  • Last Updated - 18/07/2017 23:35
Minecraft Panel Maintenance (Resolved)
  • Priority - High
  • Affecting System - Minecraft Panel
  • We are in progress of upgrading our Minecraft Control Panel (https://controlminecraft.net/) to have better capacity and speed.

    This maintenance is expected to be done within 24 hours. You may experience degraded performance on the minecraft control panel during this time.


    Completed.

  • Date - 14/07/2017 15:13 - 14/07/2017 16:48
  • Last Updated - 14/07/2017 16:48
Website Upgrade (Resolved)
  • Priority - High
  • Affecting System - Website
  • We will be moving the Vastitude website over to a new system with much better hardware and network. There will be up to 24 hours of downtime/degraded performance.

    You will not be able to reach us through tickets, live chat or email during this time. Please add us on Skype on the ID: support@vastitude.net or get in touch with us on twitter or facebook if you have any concerns.

    We are expecting much faster loading times with this upgrade and to fix some issues with users that may have had problems with not being able to load the Vastitude website at times.

    Thank you,
    Vastitude Team

    Completed.

  • Date - 10/07/2017 16:19 - 14/07/2017 15:13
  • Last Updated - 14/07/2017 15:13
Minecraft Panel issues (Resolved)
  • Priority - Critical
  • Affecting System - Minecraft Panel
  • We are working to resolve an issue with the Minecraft Control Panel

    12:50PM UK Time - The control panel is back up, experiencing login issues now.
    13:00PM UK Time - Our techs are working to resolve the login issue.
    13:05PM UK Time - Login looks stable now. Control panel is experiencing slowness.
    13:10PM UK Time - Login has become unstable again, working to resolve.
    13:15PM UK Time - The control panel is now semi-stable, still working on the issue.
    13:20PM UK Time - Control panel is still experiencing degraded performance, please wait for further updates.
    13:25PM UK Time - A reboot will take place now, 5 minute downtime is expected on the control panel.
    13:30PM UK Time - Still experiencing degraded performance. Updates will be given every 10 minutes until issue is fixed now.
    13:40PM UK Time - We are still working to resolve this issue.
    13:50PM UK Time - Degraded performance continues to persist, waiting for datacenter's response.
    14:00PM UK Time - Continued degraded performance, updates pending.
    14:10PM UK Time - Continued degraded performance, updates pending.
    14:20PM UK Time - Continued degraded performance, updates pending.
    14:30PM UK Time - Updates will be postponed until issue is solved.

    Issue has been solved.

  • Date - 06/06/2017 14:57 - 06/06/2017 18:42
  • Last Updated - 06/06/2017 18:42
Minecraft: Apple Outage (Resolved)
  • Priority - Critical
  • Affecting Server - Apple
  • 10:45AM UK Time - We're currently investigating. Updates momentarily.

    11:00AM UK Time - We continue to work on Apple and will update again as soon as possible.

    11:15AM UK Time - Apple has stabilized. We apologize for the inconvenience.

  • Date - 17/05/2017 12:45 - 17/05/2017 13:16
  • Last Updated - 17/05/2017 13:16
Downtime on Hawthorn (Resolved)
  • Priority - Critical
  • Affecting Server - Hawthorn
  • We are investigating downtime on Hawthorn, please wait for further news.

    Hawthorn is now back up and running.

    Vastitude Team

  • Date - 15/04/2017 16:41 - 15/04/2017 16:47
  • Last Updated - 15/04/2017 16:47
Minecraft Control Panel is experiencing downt (Resolved)
  • Priority - Critical
  • Affecting System - Minecraft Panel
  • We are investigating the cause of downtime on the Minecraft Control Panel, please standby for more information on the situation.

    6:33PM UK Time: Our techs are looking into the issue.
    6:37PM UK Time: The panel is now back up and running.

    The minecraft panel is now back up and running, sorry for any issues caused.

    Vastitude Team

  • Date - 16/03/2017 21:30 - 16/03/2017 21:40
  • Last Updated - 20/03/2017 17:57
Downtime on Fig (Resolved)
  • Priority - Critical
  • Affecting Server - Fig
  • We are investigating downtime on the minecraft node Fig.

    20th of March 2017 at 1:14PM UK Time - We are still in process of investigating the issue.
    20th of March 2017 at 1:51PM UK Time - No updates as of yet.
    20th of March 2017 at 2:20PM UK Time - A DDoS attack is suspected as the cause of this issue, waiting for more information.
    20th of March 2017 at 2:34PM UK Time - Datacenter is working on resolving this issue.
    20th of March 2017 at 2:50PM UK Time - Datacenter has resolved the issue.

    Please wait for further updates.


    This issue has been solved.

    Vastitude Team

  • Date - 20/03/2017 16:28 - 20/03/2017 17:56
  • Last Updated - 20/03/2017 17:56
Restart for all Minecraft nodes (Resolved)
  • Priority - Critical
  • Affecting System - All MC nodes
  • We will be restarting all the Minecraft nodes:

    - Apple
    - Blueberry
    - Durian
    - Elderberry
    - Fig
    - Grape

    This restart will be done to fix lag issues and to apply some software updates.

    The times are shown in UK time.

    Thank you for your understanding.

    Vastitude Team


    All done!

  • Date - 20/02/2017 15:00 - 22/02/2017 11:12
  • Last Updated - 22/02/2017 11:12
Minecraft Control Panel is experiencing downt (Resolved)
  • Priority - Critical
  • Affecting System - Minecraft Panel
  • 15th February 2017 at 22:51PM - We are investigating the issue.
    15th February 2017 at 22:54PM - Datacenter has reported DNS issues.
    15th February 2017 at 23:04PM - Panel is now up and running. Sorry for the issue.

  • Date - 16/02/2017 01:53 - 16/02/2017 02:06
  • Last Updated - 16/02/2017 02:06
Minecraft Control Panel is experiencing issue (Resolved)
  • Priority - Critical
  • Affecting Other - Minecraft Panel
  • 15th February 2017 at 13:52PM - A network migration is happening on the MC control panel.
    15th February 2017 at 14:16PM - We are still waiting to hear back from the datacenter.
    15th February 2017 at 15:00PM - The process has been completed and the panel is now running fine.

  • Date - 15/02/2017 16:51 - 15/02/2017 18:04
  • Last Updated - 15/02/2017 18:04
[Minecraft] Apple Downtime (Resolved)
  • Priority - Critical
  • Affecting Server - Apple
  • 15th January 2016 at 11:27AM: [Minecraft] Apple seems to be having issues, we are investigating this with the datacenter.
    15th January 2016 at 11:51AM: We are still waiting for updates from our datacenter. Please wait for further updates.


    Thank you for your patience. This issue has been resolved.

  • Date - 15/12/2016 11:27 - 15/12/2016 12:40
  • Last Updated - 15/12/2016 12:40
MC Control Panel is experiencing downtime (Resolved)
  • Priority - Critical
  • Affecting Other - Minecraft Panel
  • We are looking into what is causing the issue. Please wait for further information.

    Our panel is expected to come back in the next 30 minutes, sorry for the delays.

    The panel is now back up, sorry for the delays.

  • Date - 15/12/2016 00:41 - 15/12/2016 03:28
  • Last Updated - 15/12/2016 03:28
[Minecraft] Blueberry Downtime (Resolved)
  • Priority - Critical
  • Affecting Server - Blueberry
  • 7th January 2016 at 10:28PM: [Minecraft] Blueberry seems to be having issues, we are investigating this with the datacenter. 
    7th January 2016 at 10:50PM: We have discovered that a heavy DDoS attack has hit Blueberry offline, please wait for further news.
    7th January 2016 at 11:06PM: Unfortunately, the DDoS attacks are still continuing (up to 100GB so far). We will get everything back up as soon as it has stopped. Please wait for further news.
    7th January 2016 at 11:40PM: We are also receiving DDoS Attacks on our website. Blueberry still remains affected. Please wait for further news.
    7th January 2016 at 12:14AM: The IP has been null-routed, we are expecting to get things up and running in the next few hours. Please wait for further news.

    The issue has been resolved and everything is back up and running, thanks for your patience!


  • Date - 07/12/2016 22:28 - 08/12/2016 01:48
  • Last Updated - 08/12/2016 01:47
Blueberry Downtime (Resolved)
  • Priority - Critical
  • Affecting Server - Blueberry
  • We apologise for the 40 minute downtime on Blueberry, the node is now back up.

    The issue has been solved.

  • Date - 10/11/2016 09:22 - 10/11/2016 09:28
  • Last Updated - 10/11/2016 09:28
Blueberry Downtime (Resolved)
  • Priority - Critical
  • Affecting Server - Blueberry
  • We are investigating downtime on Blueberry.

    All services are back up again.

  • Date - 06/11/2016 15:09 - 06/11/2016 15:16
  • Last Updated - 07/11/2016 01:30
Blueberry downtime (Resolved)
  • Priority - Critical
  • Affecting Server - Blueberry
  • We are investigating downtime on Blueberry.

    The issue has been resolved, we apologise for the downtime. Please submit a ticket to claim credit for this issue.

  • Date - 05/11/2016 20:00 - 05/11/2016 20:06
  • Last Updated - 05/11/2016 20:09
Panel is experiencing downtime (Resolved)
  • Priority - Critical
  • Affecting System - Panel
  • We are taking a look at this issue now.

    No servers have been affected.

    The issue has been resolved, we apologise for the downtime.

  • Date - 04/11/2016 18:35 - 04/11/2016 18:38
  • Last Updated - 04/11/2016 18:40
[Minecraft] Blueberry Downtime (Resolved)
  • Priority - Critical
  • Affecting Server - Blueberry
  • Blueberry seems to be having issues with hardware, we are investigating this with the datacenter. 

    Thank you for your patience as we try and resolve this matter.

    The issue has been resolved, we apologise for the downtime. Please submit a ticket to claim credit for this issue.

  • Date - 18/09/2016 03:20 - 18/09/2016 03:29
  • Last Updated - 08/10/2016 19:06
[Minecraft] Blueberry Downtime (Resolved)
  • Priority - Critical
  • Affecting Server - Blueberry
  • [1/2] We are investigating a downtime issue on our Blueberry node, please wait for updates.

    [2/2] Thank you for your patience. Blueberry is now up and running. Please submit a ticket to claim credits as part of Vastitude Edge.

  • Date - 07/10/2016 23:55 - 08/10/2016 00:02
  • Last Updated - 08/10/2016 19:06
[Minecraft] Apple Server Maintenance (Resolved)
  • Priority - High
  • Affecting Server - Apple
  • We will be performing updates on the Apple node which is used for Minecraft Hosting.

    This is done on a biweekly basis to make sure servers are running optimally and should only last 10 minutes at the max.

    Start Date: 19th September 2016 at 5PM GMT (+1)
    End Date: 19th September 2016 at 5:10PM GMT (+1)

    Thank you for your understanding.

  • Date - 19/09/2016 03:55 - 19/09/2016 18:45
  • Last Updated - 19/09/2016 18:41

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