Vastitude Edge

Loved By Clients. Envied By The Competition.



Guarantees

What gives Vastitude the "Edge"? Simple. We provide an Anytime Money Back Guarantee* which lets you request a refund at anytime for whatever reason, no questions asked. Next, we have an Uptime Guarantee. We will make sure that your service with us will be online 100% of the time and if not, we'll credit you. Finally, our Premium Support Guarantee. All services come with free premium support. Need help with something? Just let us know, we'll assist you at no extra cost.

ANYTIME MONEY BACK

If you do decide we are not the right host for you, then we will give you a hassle-free refund. Just cancel your account within your first 24 hours for a full refund, or anytime after for a prorated refund of unused service after the 24 hours.


Please let us know if there is anything we can do to keep you as our customer before you cancel your service with us. Our management team is standing by and will do anything possible to make things right for you!

*Please note that Setup Fees, Client Area Credit, Addons, Minecraft Unlimited X, Virtual Private Servers, Dedicated Servers and Lifetime/One Time Payment Services are not refundable*

UPTIME GUARANTEE

99.99% - 99% uptime : 1% credit
99% - 98% uptime : 5% credit
98% - 97% uptime : 10% credit
97% - 96% uptime : 15% credit
96% - 95% uptime : 25% credit
95% - 90% uptime : 50% credit
Less than 90% uptime : 100% credit


We are not responsible for outages or circumstances beyond our control that affect access to your service such as the following:
- Network conditions across the internet (outside of our network), such as between your ISP and our data center
- DDoS or other attacks on our servers
- Problems with Your ISP's network
- Browser or DNS caching issues
Every now and then, servers and related hardware need to be brought down for routine maintenance and upgrades to ensure that our network is secure and performing optimally. We do our best to keep such incidents to a minimum, and will attempt to give you advance notice of any scheduled maintenance. These scheduled service outages do not qualify for the uptime guarantee.

PREMIUM SUPPORT

All services come with free premium support. Any technical support request that is submitted is guaranteed to receive a response within the premium support stated times. A 1 credit can be requested per request if there has been no response within the stated time.

Standard Class
Replies within 24 Hours
Ticket Support

First Class
Replies within 6 hours
Ticket & Email Support

Business Class
Replies within 1 hour
Ticket, Email, SMS, WhatsApp, Facebook & Skype Support

Flash Class
Replies within a few minutes
Ticket, Email, SMS, WhatsApp, Facebook, Skype & Phone Support

**Support response guarantee does not include sales, abuse or management departments sent via official means. Support response guarantee does not guarantee resolution within the premium support stated hours but merely a response from a human. Total credits in a given month cannot exceed 100% of customer's hosting fees for the account which the requests were in reference to.**